Customer Relations Books
Browse New & Used Customer Relations Books
301.
How to become a mystery Shopper: The only book you'll ever need - expanded and Updated
by Moran, Elaine
ISBN: 9780977736515
List Price: $19.95
302.
A Seat at the Table: How to Partner with Decision Makers to Create Demand and Close Sales
by Miller, Marc
ISBN: 9781929774692
List Price: $19.95
303.
Winning Conversations: Mastering the Art of Business Development (Volume 2)
by Scheessele, William
ISBN: 9781456349752
List Price: $24.99
305.
The Definitive Guide to SugarCRM: Better Business Applications (Books for Professionals by P...
by Mertic, John
ISBN: 9781430224396
List Price: $59.99
306.
Win-Win Selling - New Revised Edition: The Original 4-Step Counselor Approach for Building L...
by Wilson, Larry
ISBN: 9789088720017
307.
Managing Stakeholders As Clients : Sponsorship, Partnership, Leadership, and Citizenship
by Trentim, M�rio Henrique
ISBN: 9781935589655
OUT OF STOCK
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Customer Tells Deliver World-Class Customer Service by reading Your Customer' Signs and Signals
by Seldman, Marty, Futterknech...
ISBN: 9781419596094
List Price: $19.95
309.
Salesman's Little Blue Book of Daily Inspiration
by Cunningham, Christopher
ISBN: 9781591455356
List Price: $12.99
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311.
312.
Building Buzz How To Reach And Impress Your Target Audience
by D'Vari, Marissa
ISBN: 9781564147790
List Price: $14.99
313.
Service Quality Improvement The Customer Satisfaction Strategy for Health Care
by Leebov, Wendy, Scott, Gail
ISBN: 9781556481109
List Price: $60.00
OUT OF STOCK
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Techn...
by Bocklund, Lori, Bengtson, Dave
ISBN: 9780970950789
List Price: $39.95
315.
316.
Cross-Selling Success A Rainmaker's Guide to Professional Account Development
by Harding, Ford
ISBN: 9781580627054
List Price: $12.95
317.
Customer Intimacy Pick Your Partners, Shape Your Culture, Win Together
by Wiersema, Fred
ISBN: 9781888232004
List Price: $22.95
318.
Consumer Joe Harassing Corporate America, One Letter at a Time
by Davidson, Paul
ISBN: 9780767915021
List Price: $12.95
319.
Beyond "Hello" A Practical Guide for Excellent Telephone Communication and Quality Customer ...
by Davis, Jeannie
ISBN: 9780944918043
List Price: $24.95
320.
Call Center Handbook The Complete Guide to Starting, Running, and Improving Your Call Center
by Dawson, Keith
ISBN: 9781578203055
List Price: $44.95
321.
Angel Customers & Demon Customers Discover Which Is Which and Turbo-Charge Your Stock
by Selden, Larry, Colvin, Geoff
ISBN: 9781591840077
List Price: $29.95
322.
Achieving Service Excellence Strategies for Healthcare
by Fottler, Myron D., Ford, Ro...
ISBN: 9781567931907
List Price: $78.00
324.
Customer Knowledge Management: Improving Customer Relationship through Knowledge Application
by Wilde, Silvio
ISBN: 9783642164743
List Price: $119.00
325.
Fish! Tales with DVD: Real-Life Stories to Help You Transform Your Workplace and Your Life
by Lundin, Stephen C., Christe...
ISBN: 9780786888818
List Price: $19.95
326.
It's All About Service How To Lead Your People To Care For Your Customers
by Pelletier, Ray
ISBN: 9780471716754
List Price: $31.95
327.
Customer Relationship Management Marketing 04.04
by Cunningham, Michael J.
ISBN: 9781841122137
List Price: $19.95
OUT OF STOCK
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods
by Hayes, Bob E.
ISBN: 9780873893626
List Price: $35.00
329.
Development of a Crm Concept for a Mass Customization Business
by Hohenschwert, Lena
ISBN: 9783639246568
List Price: $65.00
330.
Service Chain Management: Technology Innovation for the Service Business
by Voudouris, Christos, Owusu,...
ISBN: 9783642094750
List Price: $79.95
331.
Modern Analysis of Customer Surveys - With Applications Using R
by Kenett, Ron, Salini, Silvia
ISBN: 9780470971284
List Price: $105.00
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Beyond the Familiar: Long-Term Growth through Customer Focus and Innovation
by Barwise, Patrick, Meehan, Sean
ISBN: 9780470976319
List Price: $29.95
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Outlines & Highlights for Creating Do-It-Yourself Customers: How Great Customer Experiences ...
by Cram101 Textbook Reviews Staff
ISBN: 9781428864528
List Price: $10.95
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Clients Driving Innovation
by Brandon, Peter S., Lu, Shu-...
ISBN: 9781405175661
List Price: $159.99
335.
Call Center Management in Der PRAXIS: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren
by Helber, Stefan, Stolletz, Raik
ISBN: 9783540001003
List Price: $54.95
336.
Crm-Entscheidungen Richtig Treffen: Die Unternehmensindividuelle Ausgestaltung Der Anbieter-...
by Schnauffer, Rainer, Jung, H...
ISBN: 9783540210122
List Price: $49.95
337.
Ultimate Crm Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Pro...
by Freeland, John
ISBN: 9780071409353
List Price: $36.95
339.
340.
Customer Relationship Management : Concept, Strategy, and Tools
by Kumar, V., Reinartz, Werner
ISBN: 9783642201097
List Price: $99.00
341.
Collaborating With Customers to Innovate: Conceiving and Marketing Products in the Networkin...
by Prandelli, Emanuela, Sawhne...
ISBN: 9781849800587
List Price: $35.00
OUT OF STOCK
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Working the Night Shift: Women in India's Call Center Industry
by Patel, Reena
ISBN: 9780804769136
List Price: $60.00
343.
ConnectAbility: 8 Keys to Building Strong Partnerships with Your Colleagues and Your Customers
by Cathcart, Ryback, David, Ca...
ISBN: 9780071638852
List Price: $19.95
344.
Building Routes to Customers: Proven Strategies for Profitable Growth
by Raulerson, Peter, Malraison...
ISBN: 9780387799506
List Price: $39.95
345.
Customer Loyality in Third Party Logistics Relationships Findings from Studies in Germany An...
by Cahill, David L.
ISBN: 9783790819038
List Price: $84.95
347.
Real World Customer Service: What to Really Say When the Customer Complains
by Johnston, Bernice B.
ISBN: 9781570710629
List Price: $9.95
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Hanging up on Your Phone Phobias and Other Ways to Communicate with Your Customers and Team
by Northrup, Christie
ISBN: 9781930182042
OUT OF STOCK
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Building a Successful Selling Organization: The Critical Path to Extraordinary Results
by Wilson, Art
ISBN: 9780595673438
List Price: $30.95