Writing Effective E-Mail Improving Your Electronic Communication

The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.Flynn, Nancy is the author of 'Writing Effective E-Mail Improving Your Electronic Communication', published 2003 under ISBN 9781560526810 and ISBN 1560526815.