6273734
9781905823161
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This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.Hales, Don is the author of 'Wow! That's What I Call Service!', published 2007 under ISBN 9781905823161 and ISBN 1905823169.
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