2101087
9780131453562
Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty
by Harvey Thompson
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About this item
- Condition: New
- Provider: CambridgeBooks Contact
- Provider Rating: 100%
- Ships From: Hyannis, MA
- Shipping: Standard, Expedited
- Comments: Dust Jacket has very little shelf wear. No remainder mark. Pages are clean with no markings, no creases and no dog-ears. Hardcover.
1058
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81% Off
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About this item
- Condition: Very Good
- Provider: JensonBooks Contact
- Provider Rating: 96%
- Ships From: Logan, UT
- Shipping: Standard
- Comments: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged.
Product details
- ISBN-13: 9780131453562
- ISBN: 0131453564
- Edition: 1
- Publication Date: 2004
- Publisher: FT Press
AUTHOR
SUMMARY
Harvey Thompson formerly served as IBM's Global Executive for customer-focused business strategy and design. Thompson has been published, interviewed, and cited by publications such as Newsweek, The Economist, Investor's Business Daily, PC Week, and The Journal of Business StrategyHarvey Thompson is the author of 'Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty', published 2004 under ISBN 9780131453562 and ISBN 0131453564.
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