Turning Conflict Into Profit A Roadmap For Resolving Personal And Organizational Disputes

[Front Cover]TURNING CONFLICT INTO PROFITA Roadmap for Resolving Personal and Organizational DisputesLARRY AXELROD AND ROWLAND (ROY) JOHNSON[Back Cover]Conflict in the workplace can threaten the profitability of business, the effectiveness of nonprofits, and the health and achievement of individuals. Faced with conflict most people either withdraw or charge right in. Ultimately, neither strategy is successful and the personal and financial costs can be devastating.Drawing on psychological and sociological research and years of practical experience, Larry Axelrod and Roy Johnson have identified a new alternative for workplace conflict resolution. The authors explain how _leaning into conflict_ not only defuses workplace tensions but releases blocked energy into positive channels.Turning Conflict Into Profit challenges the typical ways in which most people perceive, interpret, and respond to conflict. It exposes the psychological and cultural factors that keep us mired in disputes. It recognizes that our response to conflict is a choice and offers insights into the strategies that can transform despair into opportunities for learning, growth, and achievement.Written in plain language and using real-life examples the authors provide a practical and rewarding roadmap for navigating through the trap of conflict to more productive, inspired, and satisfying outcomes. Turning Conflict Into Profit is a must-read when dealing with difficult interactions among people in complex and stressful environments._I have read few texts on conflict that truly address the whole mystifying experience of interpersonal conflict, communicate deep psychological understanding in a manner accessible to all readers, and provide behavioral solutions that could be easily implemented. The stories and cases and quotes make it wise, witty, and rather than detracting from the scientific truths presented, make them palpably real._DEBRA GILIN, Assistant Professor, Dept. of Psychology, St. Mary_s University__This book should be at the fingertips of every executive, team leader, and human resources manager._ROBERT LAING, Executive Officer, BC Real Estate Association__Both workers and managers will find that this book offers many thoughtful and creative alternatives for unravelling and avoiding classic workplace struggles._MARILEE SIGAL, PsyD, Employee Assistance Counsellor and Marriage and Family Therapist_The case studies and practical tips make this book a brilliant resource__KAREN ROLSTON, Associate Director, UBC Centre for Intercultural CommunicationLARRY AXELROD, holding a PhD in Social Psychology, has provided consultation, training, strategic facilitation, and dispute resolution services for public and private sector organizations across Canada. He specializes in helping individuals and organizations find success through the engagement of innovative, progressive, and ethical people practices.ROWLAND (ROY) JOHNSON, MA, a certified mediator, trainer, and psychotherapist, has guided thousands of individuals and groups toward more insightful and productive work relationships. As a national public speaker, he is known for offering inspiring and engaging presentations at conferences and events.The University of Alberta PressCover design by David DrummondPrinted in Canada$29.95 in Canadawww.uap.ualberta.caAxelrod, Larry is the author of 'Turning Conflict Into Profit A Roadmap For Resolving Personal And Organizational Disputes', published 2005 under ISBN 9780888644404 and ISBN 088864440X.