4854570
9780963071408
Total Quality Management
by Sashkin, Marshall, Kiser, Kenneth J.
About this item
- Condition: Very Good
- Provider: BIBLIOTEKA Contact
- Provider Rating: 63%
- Ships From: JACKSONVILLE, FL
- Shipping: Standard, Expedited
Product details
- ISBN-13: 9780963071408
- ISBN: 0963071408
- Publisher: Ducochon Press
AUTHOR
SUMMARY
Warren Bennis says this book is "essential" to understand & implement TQM. The authors - consultants & researchers - focus not on statistical "tools" but on the underlying concepts of TQM. They use real-life examples to show that TQM is based on an overriding concern for customers, supported by a "culture" of quality established by top-level leaders. This book speaks clearly to managers, providing the understanding & technical detail needed to succeed at TQM.Sashkin, Marshall is the author of 'Total Quality Management' with ISBN 9780963071408 and ISBN 0963071408.
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