Total Quality Management (3rd Edition)

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques. Some of the features of this text include: Practical state-of-the-art approach Figures and tables that help clarify and reinforce the concepts presented Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables Sufficient theory is presented to ensure a complete understanding of the concepts NEW to this edition: Reorganization of Part II for a more logical chapter sequence Brief description of a TQM exemplary organization added at the end of each chapter Revised chapter to reflect the ISO 9000: 2000 revision Increased number of examples in most chapters New chapter entitled "Information Technology"Mary Besterfield-Sacre is the author of 'Total Quality Management (3rd Edition)', published 2002 under ISBN 9780130993069 and ISBN 0130993069.