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139995

9780060920098

Total Customer Service: The Ultimate Weapon

Total Customer Service: The Ultimate Weapon
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Product details

  • ISBN-13: 9780060920098
  • ISBN: 0060920092
  • Publisher: HarperCollins Publishers

AUTHOR

Davidow, William H., Uttal, Bro

SUMMARY

William H. Davidow (at right) is a general partner at Mohr, Davidow Ventures in Menlo Park, California. He has held senior marketing positions at Hewlett-Packard and Intel, and he is the author of Marketing High Technology. Bro Uttal (at left) is a management. He coauthored this book while a member of the Board of Editors of Fortune magazine.Davidow, William H. is the author of 'Total Customer Service: The Ultimate Weapon' with ISBN 9780060920098 and ISBN 0060920092.

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