Tax Administration : IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training

Millions of taxpayers ask the Internal Revenue Service (IRS) questions about tax law each year. While the accuracy of IRS's answers has improved in some cases, it is still not always what taxpayers or Congress expect. Concerns about accuracy have raised questions about the adequacy of the training that IRS provides to its taxpayer assistance staff. This report assesses the extent to which IRS's planning & evaluation of its taxpayer assistor training conformed to guidance published by others. Planning & evaluation are part of a feedback loop whereby lessons from one year can be applied to making improvements in future years. Includes recommendations. Charts & tables.White, James R. is the author of 'Tax Administration : IRS Needs Better Strategic Planning and Evaluation of Taxpayer Assistance Training', published 2005 under ISBN 9781422302910 and ISBN 1422302911.