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9780814451595

Sustaining Knock Your Socks Off Service

Sustaining Knock Your Socks Off Service

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Product details

  • ISBN-13: 9780814451595
  • ISBN: 0814451594
  • Publisher: Amacom

AUTHOR

Zemke, Ron, Connellan, Thomas K.

SUMMARY

Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.Zemke, Ron is the author of 'Sustaining Knock Your Socks Off Service' with ISBN 9780814451595 and ISBN 0814451594.

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