5332606
9781402209109
Gregerman's point of view - that we all have the potential to be geniuses - is introduced via examples; the Ritz-Carlton chain, for instance, underscores the importance of paying careful attention to customer requests.Gregerman, Alan is the author of 'Surrounded by Geniuses ', published 2007 under ISBN 9781402209109 and ISBN 140220910X.
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