Superior Customer Service How to Keep Customers Racing Back to Your Business - Time-Tested Examples from Leading Companies

Have you been treated rudely buy a disinterested salesperson and left the business without making a purchase? Have you ever had poor service at a restaurant and vowed never to return? These two simple examples are very common. Unfortunately, all types of American businesses are in the middle of a customer service crisis. Many stores and service businesses offer the same products and similar prices, so why do some succeed and others fail? Superior customer service is the answer. Surveys show customers around the country are unhappy about the service they receive, yet their expectations are low. In today's competitive environment, customers can check the price of an item in seconds on the Internet and place an order for the lowest price. There has to be some reason to come back to your establishment, whether brick and mortar or Web-based, and unique customer service is the key. Make your business's customer service exceptional with this "must-have" manual for companies of all sizes. This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement. These concepts and skills can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service in an ever-competitive business environment. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.Blacharski, Dan W. is the author of 'Superior Customer Service How to Keep Customers Racing Back to Your Business - Time-Tested Examples from Leading Companies', published 2006 under ISBN 9780910627528 and ISBN 0910627525.