Standards for Agency Management and Service Delivery

The essential principles for providing excellence in the delivery of human services. Compiled through a thorough process of consensus-building among professional practitioners, researchers, managers & representatives of national organizations, these performance standards include organizational & service delivery requirements of social service & mental health agencies, plus specialized service requirements in more than 40 different types of programs. Designed for agencies, clients, practitioners, community organizations, businesses & foundation decision makers, this valuable, step-by-step reference defines standards of excellence in terms of the agency's purpose in the community, how it governs itself, personnel practices, quality assurance, fiscal management, & facilities & equipment. It identifies the standards for intake & assessment, service planning, implementation of the service plan, termination & aftercare, & client information & confidentiality. Plus it details specialized service standards from Employee Assistance Programs to Residential Treatment. An encyclopedia of the essential principles of effective management & practice, this fully revised guide book contains a detailed glossary of commonly-used professional terms, plus an easy-to-use, comprehensive index for locating references to primary concepts. To place an order: (212) 714-9399.Council on Accreditation of Services for Families Staff is the author of 'Standards for Agency Management and Service Delivery', published 1991 under ISBN 9781880853009 and ISBN 1880853000.