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Robert Johnston, Graham Clark, Michael Shulver
Robert Johnston is the author of 'Service Operations Management: Improving Service Delivery (4th Edition)', published 2012 under ISBN 9780273740483 and ISBN 0273740482.
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Pages are clean and are not marked by notes, highlighting or fold.
Pages are clean and are not marked by notes, highlighting or folds.
Pages are intact and may have minimal notes and/or highlighting or folds.
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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