1572282
9781580530163
Service Level Management for Enterprise Networks
by Lundy Lewis
by Lundy Lewis
325
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- Condition: Good
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Product details
- ISBN-13: 9781580530163
- ISBN: 1580530168
- Edition: 1st
- Publisher: Artech House
AUTHOR
SUMMARY
After Service Level Agreements (SLA) are made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This first-of-its-kind, comprehensive examination of IT Service Level Management provides a much-needed framework for implementing and evaluating Service Level Agreements and helps you avoid common pitfalls.Lundy Lewis is the author of 'Service Level Management for Enterprise Networks' with ISBN 9781580530163 and ISBN 1580530168.
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