3841603
9780787975661
Susan El-Shamy is a senior partner of Advancement Strategies, a training and development resources company in Bloomington, Indiana.El-Shamy, Susan is the author of 'Role Play Made Easy 25 Structured Rehearsals for Managing Problem Situations And Dealing With Difficult People', published 2005 under ISBN 9780787975661 and ISBN 0787975664.
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