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1458755

9781560525998

Quality Customer Service How to Win With the Customer

Quality Customer Service How to Win With the Customer
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  • Comments: New. In shrink wrap. Looks like an interesting title!
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Product details

  • ISBN-13: 9781560525998
  • ISBN: 1560525991
  • Edition: 4
  • Publication Date: 2000
  • Publisher: Crisp Publications, Incorporated

AUTHOR

Martin, William B.

SUMMARY

The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs.Martin, William B. is the author of 'Quality Customer Service How to Win With the Customer', published 2000 under ISBN 9781560525998 and ISBN 1560525991.

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