1448211
9780335209552
Providing Quality in the Public Sector A Practical Approach to Improving Public Services
by Gaster, Lucy, Squires, Amanda
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Product details
- ISBN-13: 9780335209552
- ISBN: 0335209556
- Publisher: McGraw-Hill Education
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This work argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key stakeholders and need to be consulted and involved at every stage.Gaster, Lucy is the author of 'Providing Quality in the Public Sector A Practical Approach to Improving Public Services' with ISBN 9780335209552 and ISBN 0335209556.
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