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Lendal H. Kotschevar, PhD, FMP, is Professor Emeritus at Florida International University Valentino Luciani, Che, is a former Lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las VegasLuciani, Valentino is the author of 'Presenting Service The Ultimate Guide for the Foodservice Professional', published 2006 under ISBN 9780471475781 and ISBN 0471475785.
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