New Effective Public Manager-expanded

This updated and expanded edition shows managers how to meet the new challenges of public management head-on rather than simply working around the constraints of government. Will benefit both public management practitioners and students of public administration and management. Information new to this edition includes the response to the crisis in management as reflected in ideas and recommAndations generated from the Volcker, Winter, and Gore commission reports; the effectiveness of the reinvention and reengineering movements in public management; applying hands-on, real-world tested total quality management techniques to the public sector; and much more.Cohen, Steven is the author of 'New Effective Public Manager-expanded' with ISBN 9780787900878 and ISBN 0787900877.