Microsoft Crm 3 for Dummies

Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more. Discover how to Develop and manage customer relationships Implement a sales process Set up security and access rights Generate quotes, orders, and invoices Manage leads and opportunities Create and use product catalogsScott, Joel is the author of 'Microsoft Crm 3 for Dummies ', published 2006 under ISBN 9780471799450 and ISBN 0471799459.