Measuring and Managing Health Care Quality Procedures, Techniques, and Protocols

Measuring and Managing Health Care Quality is a manual designed to aid in understanding how a variety of techniques, methods, and protocols can be integrated into a comprehensive, cyclic system to promote safer, more effective and efficient care. It is an ideal resource for quality managers, clinicians, members of quality task forces, or anyone new to quality measurement and management. Faced with the need to report on processes of care, patient satisfaction, and standards of performance, health care providers can use this manual to help evaluate the validity and usefulness of current measurements and to consider new options to replace or supplement those already in use. The manual guides health care providers through the process of improving the quality of health care by providing information on measuring performance, comparing performance with a standard, analyzing processes of care, identifying opportunities for improvement, and selecting interventions. Useful tools include: detailed step-by-step procedure for measuring and comparing outcomes of care, guide to the importance and impact of protocols, a model plan for organizational protocol development, an appendix of sample protocols collected from medical organizations from across the country, information on collecting information from patients, including analysis of questionnaires and surveys, and introduction of standard statistical methods that can be used to measure, risk adjust, and compare clinical outcomes. For Orders and Inquiries, please call: 1-888-427-5800.Goldfield, Norbert is the author of 'Measuring and Managing Health Care Quality Procedures, Techniques, and Protocols' with ISBN 9780834221369 and ISBN 0834221365.