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9780898061185
Managing Quality in America's Most Admired Companies
by Spechler, Jay W.
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Product details
- ISBN-13: 9780898061185
- ISBN: 0898061180
- Publisher: Engineering & Management Press
AUTHOR
SUMMARY
What are America's leading companies doing to excel in quality? Jay Spechler provides the answer through case studies of how over 30 leading companies-including Xerox, Federal Express, Whirlpool, Marriott, New York Life, 3M, Knight-Ridder, and Kmart-have put quality management into practice in their organizations.Spechler, Jay W. is the author of 'Managing Quality in America's Most Admired Companies' with ISBN 9780898061185 and ISBN 0898061180.
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