Management Skills for the New Health Care Supervisor, Third Edition includes new chapters on customer service, managed care, safety & control of violence, rewards & recognition, & succession planning, all of which are new & compelling issues for health care supervisors. Women as supervisors & legal issues for supervisors, are also growing topics that have been added to the new edition. This book sets itself apart from other texts on health care supervision in that it is a practical "hands-on," "how-to" handbook. For the first time, a comprehensive Instructor's Guide is available with the new edition. This guide provides case studies, role playing exercises & pages that can be used as handouts.Umiker, William O. is the author of 'Management Skills for the New Health Care Supervisor - William O. Umiker - Hardcover' with ISBN 9780871897633 and ISBN 0871897636.