Intelligent Enterprise A Knowledge and Service Based Paradigm for Industry

Foreword by Tom PetersPrefaceAcknowledgmentsPART 1 INTELLECT AND SERVICES: RESTRUCTURING ECONOMIES AND STRATEGY1. Services Restructure the Economy2. Focusing Strategy on Core Intellectual and Service CompetenciesVignette 1: Nike, Inc.Vignette 2: Apple Computer Company3. Leveraging Knowledge and Service Based Strategies Through OutsourcingPART 2 KNOWLEDGE BASED SERVICES REVOLUTIONIZE ORGANIZATIONAL STRATEGIES4. Revolutionizing Organizational StrategiesVignette 1: Federal Express CorporationVignette 2: American Express CompanyVignette 3: General Mills Restaurant Group5. Service Based Disaggregation with Strategic Focus6. Exploiting the Manufacturing -- Services InterfacePART 3MANAGING THE KNOWLEDGE BASED SERVICE ENTERPRISE7. The Intelligent Enterprise: A New Paradigm8. Managing Knowledge Based and Professional IntellectVignette 1: Intel CorporationVignette 2: AT&T-Bell LaboratoriesVignette 3: Sony Corporation9. Managing the Innovative OrganizationPART 4MANAGING THE INTELLIGENT ENTERPRISE10. Managing Intellect in Mass Services:A Customer Based Quality Focus11. Managing for Service Productivity12. Managing the "Intelligent Enterprise"13. A New Economic and Management ParadigmNotesList of Tables and FiguresIndexQuinn, James Brian is the author of 'Intelligent Enterprise A Knowledge and Service Based Paradigm for Industry' with ISBN 9780029256152 and ISBN 0029256151.