6605081
9781931332460
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The HELP DESK FRAMEWORK CD-ROM contains: - Help Desk Handbook - Power Help Desk - A sample Desktop Support SLA that was a work product of a $25,000 consulting engagement - A unique Customer Satisfaction Survey - AND A BONUS - Help Desk PowerPoint Courseware - from a $1,500 seminar.Hiles, Andrew is the author of 'Help Desk Framework CD-ROM (2008 Edition): Tools to Win and Keep Your Customers', published 2007 under ISBN 9781931332460 and ISBN 1931332460.
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