6605081

9781931332460

Help Desk Framework CD-ROM (2008 Edition): Tools to Win and Keep Your Customers

Help Desk Framework CD-ROM (2008 Edition): Tools to Win and Keep Your Customers

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  • ISBN-13: 9781931332460
  • ISBN: 1931332460
  • Publication Date: 2007
  • Publisher: Rothstein Associates, Incorporated

AUTHOR

Hiles, Andrew, Gunn, Yvonne

SUMMARY

The HELP DESK FRAMEWORK CD-ROM contains: - Help Desk Handbook - Power Help Desk - A sample Desktop Support SLA that was a work product of a $25,000 consulting engagement - A unique Customer Satisfaction Survey - AND A BONUS - Help Desk PowerPoint Courseware - from a $1,500 seminar.Hiles, Andrew is the author of 'Help Desk Framework CD-ROM (2008 Edition): Tools to Win and Keep Your Customers', published 2007 under ISBN 9781931332460 and ISBN 1931332460.

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