5182957
9781405153461
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Examining the factors that influence customer satisfaction and organisational effectiveness within the workplace and showing how facilities management can help ensure that high quality of service is achieved, this book discusses how customer perception is determined by the environment and engagement within that environment.Finch, Edward is the author of 'Front-of-House Design and Management ', published 2007 under ISBN 9781405153461 and ISBN 1405153466.
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