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9780786303564

Firing on All Cylinders

Firing on All Cylinders

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Product details

  • ISBN-13: 9780786303564
  • ISBN: 0786303565
  • Publisher: McGraw-Hill Trade

AUTHOR

Clemmer, Jim

SUMMARY

This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.Clemmer, Jim is the author of 'Firing on All Cylinders' with ISBN 9780786303564 and ISBN 0786303565.

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