2117904
9781887355087
Executive Guide to Call Center Metrics
by Abbott, James C.
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- Condition: Good
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Product details
- ISBN-13: 9781887355087
- ISBN: 1887355081
- Publication Date: 2004
- Publisher: Smith Publishers, Robert Houston
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SUMMARY
Call Center horror stories...we have all heard them. But your center doesn't have to be at the receiving end of such complaints. Your center can have it all -- quicker customer satisfaction without breaking the bank. James Abbott cuts to the chase, explaining the essential terminology and how to define your center's key metrics. Book jacket.Abbott, James C. is the author of 'Executive Guide to Call Center Metrics', published 2004 under ISBN 9781887355087 and ISBN 1887355081.
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