Everyday Frustration and Creativity in Government A Personnel Challenge to Public Administration

Preface Introduction: A Shy Phenomenon The Need for Everyday Creativity in Government Institutionalized Frustrations of Government An Empirical Assessment of Everyday Creativity in Government NEGATIVE AND POSITIVE RESPONSES TO FRUSTRATION: RESEARCH AND CASE STUDIES Academic Issues: Construct Validity and Theoretical Parsimony or "What the Heck Are We Talking About?" Negative Responses to Frustration: Research and Case Studies Regarding Aggression, Exit, and Learned Helplessness Positive Responses to Frustration: Research and Case Studies Regarding Intrinsic Motivation, Bureaucratic Skills, and Creativity Skills CONCEPTUAL MODELS OF CREATIVITY The Frustration-Response Network: A Pragmatic Framework for Understanding Everyday Creativity in Government Proactive and Reactive Creativity The Principle of Dissimilarity: A Conflict-Creativity Model Everyday Frustration and Creativity in Government: An Unfinished Portrait References Author Index Subject IndexHeinzen, Thomas E. is the author of 'Everyday Frustration and Creativity in Government A Personnel Challenge to Public Administration' with ISBN 9781567500912 and ISBN 1567500919.