Emotional Intelligence at Work: A Professional Guide

'A timely contribution to our understanding of the value of emotional intelligence especially in its application to the professional workplace' - The Pioneer 'This volume is an excellent package of theory, skills, strategies and insights for self-development programmes, management and administrative workshops' - Times of India 'This book is rich in examples and of the application of EQ in organizations' - VISION: The Journal of Business Perspective 'It is a compact, comprehensive and straightforward book with a pointed direction and specific orientation' - The Tribune 'The book catalogues the results of research in this area, and provides a conceptual understanding of emotional intelligence as the ability to manage moods, to motivate and lead people and also to empathise with them' - The Statesman 'Written in an accessible and reader friendly style, the book will appeal to a variety of professional business executives, administrators, teachers, counsellors, clinical psychologists, doctors and social workers - and also individuals who wish to increase their effectiveness in their professional and personal lives' - The Indian Express The second edition of this highly acclaimed book on emotional intelligence, brings together new knowledge assimilated after extensive research in the industry. The author has included an operational definition of emotional intelligence and two new chapters that incorporate the latest Indian research in this field. Written in a jargon-free and reader-friendly style, it also contains a fully revised version of the popular EQ Test in view of the new data collected. Emotional intelligence has been increasingly recognized as a factor that contributes to professional success. The author's model of emotional intelligence consists of psychological dimensions such as emotional competency, emotional maturity, and emotional sensitivity which motivate an individual to manage and lead others as well as empathize with them. The author discusses several psychological aspects related to emotional intelligence, and provides examples of its application in organizations to help maximize productivity, manage change and resolve conflicts.Dalip Singh is the author of 'Emotional Intelligence at Work: A Professional Guide', published 2003 under ISBN 9780761997498 and ISBN 0761997490.