Effectively Managing Human Service Organizations is a perfect resource for middle managers, line supervisors, and those who aspire to work in these roles. The author addresses five major issues: leadership, getting things done, interacting with staff, assessing and rewarding performance, and enhancing employee productivity. Many other important issues not normally included in human service management books are covered, including firing unproductive staff, dealing with sexual harassment, managing cultural diversity, and handling stress. A final chapter concludes with ways to bolster the morale and spirit of staff by humanizing the organization. Pragmatic yet eclectic, Effectively Managing Human Service Organizations is the guide for those who wish to raise their vocation to a higher level of satisfaction and professionalism. "This book is extremely helpful in stimulating staff to be more effective and in dealing constructively with those who are unproductive." --Fred Taylor, President, Fenix Enterprises "Effectively Managing Human Service Organizations provides excellent resource material for creatively solving management problems. This is a practical guide for implementing change and getting things done." --Tom Woll, Executive Director, ParmadaleBrody, Ralph is the author of 'Effectively Managing Human Serv.org.' with ISBN 9780803950290 and ISBN 0803950292.