Edge Up : How Small and Home-Based Businesses Can Use Customer Services As a Competitive Advantage

June Van Klaveen worked in corporate America for over 25 years before the birth of her company, Compelling Communications, Inc. In 1997, she stepped outside a corporation into her own business where she continues to help service related companies attract more customers. This book is an outgrowth of her love of customer service and recognition of its importance to small and home-based businesses. She earned her B.A. from Iowa Wesleyan College and has continued her education through workshops, seminars and classes of all kinds. June is a speaker on marketing and customer service at association workshops and conventions throughout the U.S.Van Klaveren, June M. is the author of 'Edge Up : How Small and Home-Based Businesses Can Use Customer Services As a Competitive Advantage', published 2003 under ISBN 9780974434957 and ISBN 0974434957.