5167575
9780849329586
Out of Stock
The item you're looking for is currently unavailable.
Delivering online services is not as easy as it is often portrayed to be. While there is much potential for delivering good e-service, there are also many opportunities for organizations to fail. Managers and consultants need to master the key components and best practices required to excel in this highly competitive market. E-Services Handbook provides a playbook that operations, business and technology architects, managers, and consultants can use for organizing, developing, and leading a successful service organization into delivery of e-service. The book focuses on e-service practices and tools that will deliver superior customer satisfaction and result in outstanding customer loyalty.Purba Sanjiv Staff is the author of 'E-services Handbook Development, Delivery, And Management', published 2007 under ISBN 9780849329586 and ISBN 0849329582.
[read more]