5144163
9780977236008
This book is a must-read for anyone with responsibility for the customer service experience. This book is jam-packed with the latest statistics and trends in the industry while consistently bringing the 'human' into the equation.D'Ausilio, Rosanne is the author of 'Customer Service & the Human Experience ', published 2005 under ISBN 9780977236008 and ISBN 0977236005.
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