Comments: IMP: Acceptable- Do not include ACCESS CODE, CD-ROM or companion materials even if stated in item title. It may contain highlighting/markings throughout, and the covers and corners may show shelf wear. Corners, pages may be dent. All text is legible. B2
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Publisher: McGraw-Hill School Education Group
Zimmerman, David, Zimmerman, Peggy, Lund, Chuck
Zimmerman, David is the author of 'Customer Service Revolution in Health Care' with ISBN 9780786308934 and ISBN 0786308931.