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9780333946077

Customer Service Empowerment and Entrapment

Customer Service Empowerment and Entrapment
$83.61
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  • Condition: New
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  • Ships From: STERLING HEIGHTS, MI
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Product details

  • ISBN-13: 9780333946077
  • ISBN: 0333946073
  • Publisher: Palgrave Macmillan

AUTHOR

Sturdy, Andrew, Gruelis, Irena, Willmott, Hugh

SUMMARY

Andrew Sturdy is Reader in Organisation Studies at the School of Management, Imperial College, University of London, UK Irena Grugulis is Reader in Employment Studies at the School of Management, University of Salford, UK Hugh Willmott is Diageo Professor of Management Studies at The Judge Institute of Management, University of Cambridge, UKSturdy, Andrew is the author of 'Customer Service Empowerment and Entrapment' with ISBN 9780333946077 and ISBN 0333946073.

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