596026
9780749437923
Customer Care Excellence How to Create an Effective Customer Focus
by Cook, Sarah
by Cook, Sarah
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About this item
- Condition: Good
- Provider: Ergodebooks Contact
- Provider Rating: 82%
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Product details
- ISBN-13: 9780749437923
- ISBN: 0749437928
- Edition: 4
- Publication Date: 2002
- Publisher: Kogan Page, Limited
AUTHOR
SUMMARY
As competitiveness increases, many organisations have realised that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.Cook, Sarah is the author of 'Customer Care Excellence How to Create an Effective Customer Focus', published 2002 under ISBN 9780749437923 and ISBN 0749437928.
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