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9781583760802

Customer at the Crossroads: From Parable to Practice

Customer at the Crossroads: From Parable to Practice
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Product details

  • ISBN-13: 9781583760802
  • ISBN: 1583760806
  • Publication Date: 2000
  • Publisher: Berrett-Koehler Publishers

AUTHOR

Eric Harvey, B J Gallagher Hateley

SUMMARY

Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The moral of this simple, elegant story has the power to transform both people and organizations. The booklet concludes with a series of thought-provoking questions, making it a perfect vehicle for team discussions or reading groups.Eric Harvey is the author of 'Customer at the Crossroads: From Parable to Practice', published 2000 under ISBN 9781583760802 and ISBN 1583760806.

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