8825132
9780471972273
Culture Change for Total Quality - An Action Guide for Managers in Social & Health Care Services (Paper only)
by Steven Casson, Clive George
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Product details
- ISBN-13: 9780471972273
- ISBN: 0471972274
- Publication Date: 1996
- Publisher: Wiley
AUTHOR
SUMMARY
The answers to the cultivation of a successful quality programme and the special factors that exist in the care sector are dealt with in this step-by-step action guide. Using actual examples the authors offer practical guidance on achieving results.Steven Casson is the author of 'Culture Change for Total Quality - An Action Guide for Managers in Social & Health Care Services (Paper only)', published 1996 under ISBN 9780471972273 and ISBN 0471972274.
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