Cubicles

INTERNAL JOB POSTING Job Type:Corporate Services Adjustment Company:Meridian Southwest / Downtown Office Job Title:Manager, Customer Operations Salary:55K Contact:Joyce Armstrong FAX 972-555-6611 Mail Slot: 12B/8th Floor Duties:Manage and implement all programs designed to enhance employee productivity, communications, and operations quality. This includes training, scheduling, creating, and implementing such operations. 20% travel. Must have advanced communications and negotiation skills, teamwork ability, must be time-oriented, and able to accurately document implementation and progress. Requirements:Bachelor's degree in Communications or Business preferred. Science and Administration majors applicable. Two-year minimum experience in high-end customer relations or equivalency. DRISCOLL, Excel, Outlook, and ACIS experience needed. Faulkner Meridian Southwest Telephone, how can I help you today?" "Is this Faulkner Lorraine?" "Yes, it is." "Well, Faulkner Lorraine, we spoke earlier and I need my phone service turned back on right now! I can't wait a minute longer." "Can I have your first and last name, please?" "Don't play games with me! This is Jonnie Coleman. Y'all know me by now!" "Mrs. Coleman, may I please have your account number?" "Two-one-four, five-five-five, twenty-seven-forty-three." "Can you verify your address?" "It's the same address that it was when I called you people an hour ago. Twenty-six-seventeen Banneker Lane." "Mrs. Coleman, according to your account, you have an unpaid balance of three hundred" "Kiss my ass. I don't owe you people nothin'! I paid my bill!" "Mrs. Coleman, it shows here that we have not received a payment from you in three months. The computer records indicate you have been given two extensions and the" "You is a goddamned lie! Them computers don't know nothing but zeros and ones. I sent a payment two weeks ago! I remember because I used one of them stamps with Mary Bethune on it. I mailed it in, so you musta lost it." "Mrs. Coleman, we need proof of payment before we can reactivate your service. Can you provide a check stub or confirmation number?" "You think I have time to be hunting down those check stubs and running back to this pay phone? I don't have no car! Why don't you come and pick me up since you want to help me so much! All I want is for my goddamned phone to be turned on!" "Mrs. Coleman, your service will not be reactivated until the balance on the account is paid." "The phone company gon' make me come down there and hurt somebody, that's what this is boiling down to, an ass kicking." "Mrs. Coleman, if you continue to use offensive language, I will have to terminate this call." "You black bitch. I don't care what the hell you do" Click! That was the fourth time today I'd given Mrs. Coleman the uncut version of Mr. Dial Tone. It was never a desire of mine to hang up on her, but each time she called, that's how it usually ended, as if she wouldn't have it any other way. Earlier today, she called me a "skank ho" before I pressed the wrap-up button on the phone and disconnected her call. I didn't even know what part of a ho the skank was, but coming from Mrs. ColemanSpencer, Camika C. is the author of 'Cubicles' with ISBN 9780375759215 and ISBN 0375759212.