Creating a Successful E-Information Service

Through the use of case studies, Creating A Successful E-Information Service shows you how to revamp an existing service, as well as as well as how to create one from scratch. Key issues covered include: introducing the concept of the e-information service, what kind of an information service do you want to provide?, where are the customers?, what kind of information do your customers need and in what formats?, who needs to be involved in your plans?, budgeting for your e-information service, keeping in touch with your customers, keeping one step ahead of your competitors. Also included is an illustrated glossary of sample electronic services and a list of further information sources. Regardless of the type or size of your organization, Creating A Successful E-Information Service will help you broaden your horizions, as well as those of your users.Pantry, Sheila is the author of 'Creating a Successful E-Information Service', published 2002 under ISBN 9781856044424 and ISBN 1856044424.