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3746615

9780471839538

Commit to Quality

Commit to Quality

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Product details

  • ISBN-13: 9780471839538
  • ISBN: 0471839531
  • Publisher: Wiley & Sons, Incorporated, John

AUTHOR

Townsend, Patrick L., Gebhart, Joan E.

SUMMARY

An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.Townsend, Patrick L. is the author of 'Commit to Quality' with ISBN 9780471839538 and ISBN 0471839531.

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