Clients, Pets, and Vets Communication and Management

This book provides veterinarians, technicians, and office staff guidance on what often is the most difficult part of working in a veterinary practice: dealing with the owners of the animals they treat. Emphasizing the power of communication, Clients, Pets, and Vets demonstrates how to relate to colleagues, practice faculty, and clients. Topics covered include making clients feel at home, the art of persuasion, how to break bad news, and how to be a helpful client. The lessons found in this book are usually only learned through years of experience.Gorman, Carl is the author of 'Clients, Pets, and Vets Communication and Management' with ISBN 9781903152041 and ISBN 1903152046.