Care Packages for Your Customer An Idea a Week to Enhance Customer Service

C = Creative Communication A = Atmosphere and Appreciation for All R = Respect and Reason for Being E = Empathy and Enthusiasm CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. Care Packages for Your Customer gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes: Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies have created enhanced experiences for their customers Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!Glanz, Barbara A. is the author of 'Care Packages for Your Customer An Idea a Week to Enhance Customer Service', published 2007 under ISBN 9780071484213 and ISBN 0071484213.