5900310
9780980459920
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Addresses the top 100 consultancy and education forum questions, with tips and success factors on success with and in Call Center customer service, help desk and telemarketing roles and environments. There has never been a book like this. Call Center 100 Success Secrets is not about the long-winded ins and outs of Call Centers. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful with and in Call Center customer service, help desk and telemarketing roles and environments. The Secrets are right here reach out and grasp Success with both hands.Blokdijk, Gerard is the author of 'Call Center 100 Success Secrets', published 2007 under ISBN 9780980459920 and ISBN 0980459923.
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