BUILDING OPERATIONAL EXCELLENCE (P)

Bruce Allen is a vice president of META Group. Before joining META in August 1990, he managed corporate central processing of hardware and software resources at the Hartford Insurance Group, where he was responsible for procurement and strategic planning. During his seventeen-year data-processing career, he has been involved in all aspects of central environment support, including operations, systems programming, performance analysis, rates/chargeback, budgeting, service levels, forecasts, and overall planning. Dale Kutnick is the cofounder, CEO, and chairman of the board of META group, overseeing all of the company's research and analytical activities. Prior to cofounding META Group in 1989, Mr. Kutnick was executive vice president of research at Gartner Group. Previously, he was executive director and a principal at Yankee Group, and a principal at Battery Ventures, a venture capital firm.Kutnick, Dale is the author of 'BUILDING OPERATIONAL EXCELLENCE (P)' with ISBN 9780201767377 and ISBN 0201767376.