Benchmarking in Foodservice Operations

The objective of this study was to identify usage of foodservice performance measures, important activities in foodservice benchmarking, and benchmarking attitudes, beliefs, and practices by foodservice directors. The design of this study included two parts: (1) eleven expert panelists involved in a Delphi technique to identify and rate importance of foodservice performance measures and rate the importance of benchmarking activities, and (2) a national mail survey of 247 randomly selected foodservice directors from college/ university, correctional, health care, and school foodservice operations to identify attitudes, beliefs, and practices about benchmarking and usage of performance measures.Air Force Inst of Tech Wright-Patterson AFB OH is the author of 'Benchmarking in Foodservice Operations', published 1998 under ISBN 9781423560715 and ISBN 142356071X.