Attracting, Educating, and Serving Remote Users Through the Web A How to Do It Manual for Librarians

Frustrated with trying to provide service in an increasingly Internet-centered world? You are not alone. Here, ten of the most accomplished professionals in the field guide you step-by-step in the development and management of innovative, effective, and popular services you can bring to your library. "Attracting, Educating, and Serving Remote Users tells you how to attract and educate users while supporting and measuring their use of your remote resources. Chapters include: getting to know remote users; presenting the virtual library; providing electronic reference services; maximizing current awareness and document delivery services; providing library instruction for remote users; integrating library resources into online instruction; supporting the remote user of licensed resources; as well as fundraising and public relations in the electronic environment. Learn how you can better serve the fastest growing segment of users and better position your library for the future.Curtis, Donnelyn is the author of 'Attracting, Educating, and Serving Remote Users Through the Web A How to Do It Manual for Librarians' with ISBN 9781555704360 and ISBN 1555704360.