3966426
9780077097998
This text shows managers and CEO's how to develop life-long customer value in the post Internet economy. This book looks beyond the 'one-to-one' concept and reveals visions of marketing and customer relationship management.Luengo-Jones, Steve is the author of 'All-To-One: Creating Effective Customer–Relationship Marketing in the Post-Internet Age' with ISBN 9780077097998 and ISBN 0077097998.
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